Undead Sleds - Hot Rods, Rat Rods, Beaters & Bikes... since 2007!

Go Back   Undead Sleds - Hot Rods, Rat Rods, Beaters & Bikes... since 2007! > Product Reviews!

Product Reviews! Give your pals the thumbs up or thumbs down on products you've tried!

Reply
 
Thread Tools Display Modes
  #1  
Old 04-14-2017, 07:53 AM
DozerII's Avatar
DozerII DozerII is offline
Rusty Rat Rodder
 
Join Date: Sep 2015
Location: Saskatchewan Can.
Posts: 1,406
Thumbs down Summit Racing Rant

Been having brake problems on the Essex, came down to needing a proportioning valve. Ordered a direct replacement one from Summit. When placing the order a couple recommended parts came up, valve centering tool for bleeding and a pig tail for the brake warning light so I ordered those as well.
Well I'm waiting for the email saying it's shipped 5 days later I phoned them and they said the pig tail is back ordered and won't be in till the 18 of Apr we will ship everything then I told them to ship with out the pig tail and cancel it.
So it finally arrived on Wed this week and I got it installed yesterday, gravity bleed the whole system, then had the Wife help me with the final bleed. Good hard pedal and absolutley no rear brakes. I pulled out the valve tool for bleeding and it was mangled, If I had the wife keep pressure on the pedal and cracked a front bleeder I could see the warning plunger move back and forth but always go back to the same position blocking the rear.
I called Summits tech line was on hold for 25 minutes some knowledge less Dude was on there reading stuff from a computer screen and kept putting me on hold. His answer was finally we will have to send you out another, HOLD and I will put you through to customer service, wait wait. Okay sir I will send you the special Canadian return form, fill it out and ship the old one to our holding facility in Ontario ( on my dime) then when they have enough returns they will ship them back to us , we will then inspect the item and send you a new one if we deem neccessary, NOT I could be 6 to 8 weeks before I even hear from them.

Terrible customer service will never spend another dime with them.
__________________
Glen
My 29 Essex Build http://ratrodsrule.com/forum/showthread.php?t=34026

Don't give up, it's far too much fun once you can drive it.
Reply With Quote
  #2  
Old 04-14-2017, 08:32 AM
Tripper's Avatar
Tripper Tripper is offline
Older and more rusted every day!
 
Join Date: May 2007
Location: Central Tejas
Posts: 11,143
Default

That's why I use Jegs when ever possible!

BoB
__________________
Rust... Mother Nature's paint job... don't fool with Mother Nature!

RRR on Facebook
RRR on Twitter
Wanted: Ratty '35 Olds coupe!
Reply With Quote
  #3  
Old 04-14-2017, 08:47 AM
Blue Eyed Devil's Avatar
Blue Eyed Devil Blue Eyed Devil is offline
Devil's Advocate
 
Join Date: Mar 2008
Location: Dayton, OHIO
Posts: 2,172
Default

Sorry to hear of your north of the border issues. I have used Summit for over 20 years. Never an issue, always good tech support and customer service. They did send me the wrong wheels once, but when I phoned they immediately got a new set on the way and arranged for pickup of the incorrect set. No complaints here...
__________________
I'm the dirty dozen for the price of one...
Reply With Quote
  #4  
Old 04-14-2017, 01:34 PM
Bamamav's Avatar
Bamamav Bamamav is offline
Rusty Rat Rodder
 
Join Date: Mar 2012
Location: Berry, Alabama
Posts: 3,889
Default

Well Dozer, ya do live in Canada.......I can see it being more of a pain to get service from US companies. I'm like BED, never any problems with them, always fast service. Just that pesky border that messes you up.
Reply With Quote
  #5  
Old 04-14-2017, 04:22 PM
Old Iron's Avatar
Old Iron Old Iron is online now
Rusty Rat Rodder
 
Join Date: May 2011
Location: Willard Mo.
Posts: 8,837
Default

Border or no border, they should send you a replacement part with a prepaid return sticker.
It's bad enough to have to order parts without the hassle following a problem.
Are you using a residual valve in the rear lines?
Reply With Quote
  #6  
Old 04-14-2017, 07:28 PM
Dr Crankenstein's Avatar
Dr Crankenstein Dr Crankenstein is offline
Rocket Surgeon
 
Join Date: Mar 2011
Location: SK CAN
Posts: 4,221
Default

I've never had a problem with Summit, but, I've never received the wrong part or needed to return anything, either!

If you don't mind "no name" parts have a look at Performance World out of Langley BC. Our local (trusted) speed shop deals with them and he won't sell junk.

http://www.performance-world.com/


Why does he need a residual valve, Old Iron? (His MC is firewall mounted.)

.
__________________
- The distinction between psychological illness and creative thinking is wafer thin -
Reply With Quote
  #7  
Old 04-14-2017, 09:41 PM
Old Iron's Avatar
Old Iron Old Iron is online now
Rusty Rat Rodder
 
Join Date: May 2011
Location: Willard Mo.
Posts: 8,837
Default

Yea, I know Doc, it's because of the yahoos around here that I ask questions that should be obvious, they seem to think they need one no matter where the master cylinder in relations to the wheel cylinder is and will stick it in line.
Just thought I'd ask.
Reply With Quote
  #8  
Old 04-15-2017, 01:29 AM
Dr Crankenstein's Avatar
Dr Crankenstein Dr Crankenstein is offline
Rocket Surgeon
 
Join Date: Mar 2011
Location: SK CAN
Posts: 4,221
Default

With absolute respect, OI... I reserve the right to misinterpret everything I hear and read.

.
__________________
- The distinction between psychological illness and creative thinking is wafer thin -
Reply With Quote
  #9  
Old 04-15-2017, 07:07 AM
DozerII's Avatar
DozerII DozerII is offline
Rusty Rat Rodder
 
Join Date: Sep 2015
Location: Saskatchewan Can.
Posts: 1,406
Default

Quote:
Originally Posted by Old Iron View Post
Border or no border, they should send you a replacement part with a prepaid return sticker.
It's bad enough to have to order parts without the hassle following a problem.
Are you using a residual valve in the rear lines?
My thoughts exactly OI, they have no trouble taking my money and an extra
40% for shipping. If I was to do what they ask I would be 6-8 weeks without the Essex.

No I don't have a residual valve, you are about the third person to ask. My master is well above the brakes so I though it wasn't needed?
__________________
Glen
My 29 Essex Build http://ratrodsrule.com/forum/showthread.php?t=34026

Don't give up, it's far too much fun once you can drive it.
Reply With Quote
  #10  
Old 04-15-2017, 07:09 AM
DozerII's Avatar
DozerII DozerII is offline
Rusty Rat Rodder
 
Join Date: Sep 2015
Location: Saskatchewan Can.
Posts: 1,406
Default

Quote:
Originally Posted by Dr Crankenstein View Post
I've never had a problem with Summit, but, I've never received the wrong part or needed to return anything, either!

If you don't mind "no name" parts have a look at Performance World out of Langley BC. Our local (trusted) speed shop deals with them and he won't sell junk.

http://www.performance-world.com/


Why does he need a residual valve, Old Iron? (His MC is firewall mounted.)

.
Thanks Doc I will check them out, so your saying I don't need a residual valve correct.
__________________
Glen
My 29 Essex Build http://ratrodsrule.com/forum/showthread.php?t=34026

Don't give up, it's far too much fun once you can drive it.
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 11:40 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Rat Rods Rule Inc.